Support
Last updated August 6, 2026
Get help with CutAi
The fastest way to reach us is email. We read every message.
We usually reply within one business day. There is no phone line and no chat queue — one small team, answering mail.
What to include
You will get a faster answer if your message has:
- What you were doing when it went wrong
- What you expected to happen, and what happened instead
- The email address on your CutAi account
- Your device and iOS version, if it is about the app
If a specific cut went wrong, say roughly when you sent it. That is usually enough for us to find it.
Reporting a problem from inside the app
The iOS app can send a report for you, with the details already attached: open the You tab, then Report a problem. That reaches the same inbox.
Deleting your account
You can delete your account and everything in it from inside the app: You tab, then Delete account. This removes your profile, your cuts, your uploaded video, and your login. It cannot be undone, and it takes effect immediately.
If you cannot get into the app to do it, email us from the address on the account and we will handle it.
Billing
CutAi is free to use right now. There is nothing to buy inside the app and no subscription to cancel. If you were previously subscribed and have a question about a past charge, email us.